This week SLS will be implementing a new automated phone system. Our receptionist, Mary Crain, retired September 11th after 10 years of service. We all wish Mary a happy retirement. The new automated phone system will help direct your phone call to the appropriate person within each department to provide you with quicker responses to your questions. Outlined below is the phone directory system:
When You First Call:
Press 1 for Personal Lines
Press 2 for Commercial Lines
Press 106 for Accounting
Press 101 for Manager, Carol Partridge
When You Press 1 for Personal Lines:
Press 1 for Billing Inquiries
Press 2 for Underwriting
Press 3 for Endorsements and All Other
When You Press 2 for Commercial Lines:
Press 1 for Underwriting
Press 2 for Billing & All Other Inquiries
You may press * at anytime to return to the Main Menu
Staff Directory:
Carol Partridge, Manager................................................ext 101
Marsha Partridge-Hammond, PL Coordinator.............ext 116
Amanda Vaughn, PL Underwriter .................................ext 336
Donna Gaines, PL Underwriter......................................ext 114
Jennifer Turner, PL Und. Assistant.................................ext 112
Bethany Proctor, PL Und. Assistant...............................ext 339
Ashlie Darnell, PL Und. Assistant...................................ext 102
Michelle Stierwalt, PL Und. Assistant.............................ext 244
Joann Stewart, PL Endorsements .................................ext 333
Kelly Clark, CL Underwriter.............................................ext 109
Dustin Hammond, CL Underwriter..................................ext 107
Nikki Lairson, CL Und. Assistant....................................ext 110
Jessica Estes, CL Und. Assistant..................................ext 338
Sonya Ellis, Accounting...................................................ext 106
 Think Growth. Think Accounts. Think Hanover
TOTAL HOUSEHOLD REWARDS:
Customers who insure both their auto and home with The Hanover are now eligible to receive even greater benefits than before with Hanover's Upgraded Total Household Rewards Endorsement. Now with five features, customers can enjoy even more Smart Savings and peace of mind the moment both policies are written with Hanover. Those features include:
• Certificate of Guaranteed Renewal
• Single Loss Deductible
• Mortgage Extra Expense (covers certain expenses in the event of a total loss and a new mtg is needed for the replacement home).
• Child Passenger Restraint (pays up to $300 when a car seat is damaged in a covered loss)
• Fire EXtinguisher Reacharge or Replacement (recharge or replace a fire extinguisher used to fight a fire at the insured's residence).
These features are available for New Business effective: 09/09/09 and Renewal Business effective: 10/12/09. No deductible for Mortgage Extra Expense, Child Passenger Restraint System Replacement or Fire Extinguisher Recharge/Replacement.
NOTE: Hanover is no longer writing monoline homes in the state of Oklahoma.
Hanover New Distinctive Coverages For Autos
• Travel Right
• Roadside Assistance
• Ultimate Service
• Home Car Services
• Reassurance Plus
• Youthful Driver Discounts
• Extended Non-Owned Auto Coverage - coverage and a discount!
Hanover Flex Billing Enhancement
Is your insured looking for a new way to make life just a little easier? The Hanover understand the need to keep it simple and that is why they are pleased to offer E-Bill. Now your insured can make online insurance payments at their convenience with helpful tools designed to remind your insured when their bill is due!
WHAT IS E-BILL?
E-Bill is a convenient way to pay monthly installments online by setting up funds to be drawn directly from your checking account. Simply go to www.myhanoverpolicy.com and complete a new user registration to get started. It's that easy!
ADVANTAGES OF E-BILL
• Cash Savings
• Time Savings
• Convenience
• Reminders
• Less Clutter
• Increased Security
|
